Case Study—How One Eye Care Provider Doubled Its Fax Volume with eGoldFax

In the fast-paced world of healthcare, communication delays can have real consequences. That’s exactly what a multi-location eye care provider in Ohio was facing. With four bustling locations offering both optometry and ophthalmology services, their outdated fax infrastructure had become a bottleneck, plagued by busy signals and inefficient workflows that were slowing down patient referrals.

The Problem: Busy Signals and Workflow Bottlenecks

Like many healthcare organizations, this provider relied heavily on faxing for secure communication. But frequent busy signals were disrupting inbound faxes, causing delays that rippled across departments. The legacy system couldn’t keep up with the high-volume demands of a modern healthcare practice, especially one operating across multiple locations. Remote workers and administrative staff also struggled with limited functionality, adding to the frustration.

The Solution: Cloud Faxing That Works the Way They Do

By upgrading to eGoldFax, the organization gained a cloud-based fax solution that integrated seamlessly with their existing systems. Most of the staff continued faxing the way they always had—right from their multi-function printers—thanks to the intuitive eGoldFax Connector App. The familiar interface meant little to no retraining was required, and the transition was so smooth that many users didn’t even realize a new system had been implemented.

Meanwhile, remote and administrative teams embraced the Email-to-fax, eGoldFax Desktop App, and Print-to-Fax features, which made it easier to send documentation straight from their computers and EMR/HER systems. Other departments opted for MFP-to-Fax and configured inbound faxes to print automatically. The various options for sending and receiving faxes, plus the lack of inbound busy signals,  sped up the flow of information and improved how documents were entered into patient records.

The Results: 50% More Fax Volume, Zero Disruption

The impact was immediate. Monthly fax volume jumped from8,000–10,000 pages to over 15,000—a 50% increase. The "Never Busy" feature ensured that every inbound fax was delivered without delay, helping the provider accelerate patient referrals and, ultimately, grow revenue.

Key Benefits:

• Familiar Interface, Fast Adoption: 80% of users adopted the new system instantly through the MFP Connector App with no retraining required.
• Flexible Workflows: Departments customized how they received and processed faxes—whether via auto-printing, email delivery, or desktop app.
• Scalable Efficiency: Fax volume increased by 50% without any disruptions, improving the speed and accuracy of patient care.

What Staff Are Saying:

“So far, so good. I’m loving this new [eGoldFax Desktop App].”
— Karen, Central Scheduling

“The idea of not having to stop their day to walk to a fax machine has been a huge sell. Between automated fax printing, email delivery, and the Desktop App, it’s become way more efficient to get faxes into patients’ charts.”
— Chuck, IT Team

Looking to Eliminate Fax Disruptions in Your Healthcare Organization?
Discover how eGoldFax can help you scale with ease, improve communication, and streamline your document workflows. Contact us today to learn more.